If you’ve bought a hosting package and you have some inquiries connected to a particular function/feature, or in case you’ve come across some complication and you require support, you should be able to contact the respective help desk support team. All web hosts use a ticketing system irrespective of whether they provide other methods of contacting them along with it or not, due to the fact that the most efficient way to handle a problem most often is to submit a ticket. This model of communication renders the replies sent by both parties easy to track and allows the client service staff members to escalate the case in the event that, for instance, a server admin must get involved. In the general case, the ticketing system is part of the billing account and is not directly linked to the hosting space, which goes to say that you will need to have at least 2 different accounts to touch base with the technical support team and to actually administer the hosting space. Incessantly signing in and out of different accounts may sometimes be a drag, not to mention the fact that it takes a very long time for the vast majority of hosting providers to answer ticket requests.

Integrated Ticketing System in Shared Hosting

With a shared hosting from us, you’ll never have to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire online presence. You can seamlessly access any trouble ticket whilst browsing through your files or tweaking various account settings. The ticketing system is being closely monitored 24x7 by our client care team members and the ticket response time is maximum 1 hour, but it rarely takes more than twenty minutes to receive assistance. In contrast with some web hosting providers, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you need and ask for info with regards to any technical or billing problem. Furthermore, you can read a variety of informative articles, which will help you resolve the most commonly faced predicaments yourself.

Integrated Ticketing System in Semi-dedicated Hosting

The ticketing system that we’re using is integrated into the Hepsia hosting Control Panel, which we’ve created for our Linux semi-dedicated services, which means that you won’t need another support platform to get in touch with our client support team – you can do this on the spot in the event that you face an obstacle. Submitting a new ticket takes several clicks of the mouse and finding an older one is just as easy. With our intelligent search option, you can quickly find any ticket that you’ve opened in the past. You can send a ticket at any given moment whatsoever as our customer support staff members are working 24/7/365 and reply in no more than 1 hour, even though it rarely takes this much to obtain support. With Hepsia, you will have everything in one single place and you can just forget about using 2 or more platforms to solve a simple problem.