A live chat is one of the channels of communication offered by some web hosting providers as part of their support service. Determined by the supplier, the chat can be used for pre-sales, billing and/or technical assistance. This way of contact is quicker in comparison to a support ticket and it'll make it less likely to misspell or misunderstand anything in comparison to a telephone call with a representative. Furthermore, if the issue that you have requires some time to be examined and resolved, you are able to do something else at the same time instead of just waiting, like you'd have to do when you call. You can also take advantage of a live chat assistance service free of cost as long as you have world wide web accessibility even when your web hosting provider is situated in another country and they don't have a local telephone number you can call.

Live Chat Support in Shared Hosting

As part of the support services that we offer for all of our Linux shared hosting services, we've live chat support which is online every single day, even on holidays. You are able to contact us no matter if you already own an account or not, considering that we can assist you with pretty much anything, ranging from giving you basic information about our services if you are not a client yet and you are thinking about acquiring one of the packages, to assisting you with creating an email account in an email client. Some problems are more technical and time-consuming, which means that you will need to use the ticketing system that is incorporated into the Hepsia hosting Control Panel, but we can save you time and help you in real time on our live chat for various things.

Live Chat Support in Semi-dedicated Hosting

We provide you with live chat support as standard with our services, so whenever you have any questions about our Linux semi-dedicated services, you are able to contact our customer support team anytime no matter if you have already obtained an account or not. Generally, the chat service is for billing, pre-sales and common questions and difficulties, but we will assist you with quite a few technical questions too. We will help you choose the optimal package for your sites in case you do not have an account yet, we can respond to all of the billing questions or issues you could have or we can help you with setting up your new email address on your personal computer or smartphone - all this will be done timely since our live chat service is accessible all the time, each and every day. Whenever you want assistance, you can chat with an agent and save a lot of time.