Should you ever face a problem with your site and be incapable of coping with it yourself, ask the web hosting provider’s support team to assist you to get the website back online. A quick solution would be the most favorable scenario, but a lot of hosting companies answer within 24 hours or even more, particularly if you’re doing business with a hosting reseller. Even if the problem can be fixed without much effort, your site may not work correctly or may not be available whatsoever for a long period of time, so you may lose prospective clients because it’s highly unlikely that anybody would eagerly come back to a broken site. This is why, you have to make certain not only that you can get in touch with your hosting provider, but also that they can reply and help you in a timely manner. If a software app update does not proceed as planned or you erase something accidentally, for instance, the site must be restored promptly so as to prevent elongated unavailability.

One-Hour Response Guarantee in Shared Hosting

Our guaranteed max response time for any technical support ticket that you post or any email that you send is just 1 hour, even in case you contact us during weekends and public holidays. Whatever the essence of your inquiry or issue may be, we will lend you a helping hand instantly and will supply you with the required info to troubleshoot any problem with your sites. The actual response time typically doesn’t surpass 15-20 minutes, which means that you can forget about waiting for hours and hours on end to get an issue solved or even worse – waiting around all day only to get a response that more info is needed whilst nothing’s resolved. We’ll give you assistance in a jiffy merely because we realize exactly how priceless time can be in the dynamic Internet age. The sixty-minute reply time guarantee applies to any technical or billing query that you may have connected with our Linux shared hosting services.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because of the fact that we know exactly how vital it is to obtain quick assistance, we promise that you’ll never have to wait for more than one hour to get a response to any ticket that you submit through your semi-dedicated server Control Panel. In reality, you’ll seldom have to wait around for more than twenty-thirty minutes and this is valid for any query regardless of what its nature is – billing, general or technical. What’s more, our tech and customer support staff will be at your service 24 hours a day, 7 days a week, which is why even in case you open a ticket during legal holidays, you will invariably obtain a blazing-fast response, which will contain the answer to an enquiry, the solution to a predicament or the information necessary to solve an issue yourself – if there is something that you need to do on your end. If you use our services, you will never have to waste a whole day awaiting an answer like you would with a lot of other web hosting providers.