The presence of the customer and technical support that a shared hosting company offers can tell you a lot about the services which they offer too. When you can use only emails and / or tickets, you have most likely come across some reseller not the website hosting provider. When this is the case, you'll probably have to wait for a couple of days so as to have an issue resolved as the reseller may not be checking their communication on a regular basis or they may need to get in touch with the true website hosting company for additional help. If the provider offers different options for communication with fast response time that are available anytime, they're most likely the top provider, not a reseller. Therefore you'll enjoy well-timed assistance and top quality support as they will have instant access to the servers where your account will be created. Regardless of the trouble - technical or sales, it is always better to be able to get in touch with your hosting company directly using your favourite method of communication.

24/7 Customer Support in Shared Hosting

We supply 24/7 billing, customer and technical support for all of our Linux shared hosting services. Even if you aren't our customer yet and you have questions, we will assist you right away and supply you with the needed info, so as to give you a choice to make an informed decision when you purchase a new web hosting account. We are available at any moment, including holidays and weekends, and we provide you with several means of communication to contact us - live chat, phone, e-mail messages and support tickets. To make things easier for you, we now have several telephone numbers internationally, thus you're able to call the one that is closer to you. The maximum response time for your email messages and the tickets is one hour. The actual response time is around 15-20 minutes, which means that you can forget about waiting for several days to get assistance for any task or issue, whatever its difficulty.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you pick, you are able to reap the benefits of our 24/7 technical support services even on public holidays. All of your sites will be available constantly and so will we. With plenty of communication options, you can choose the optimal way to get in touch with us and learn more about our services if you don't have an account yet, or request support if you are already our customer. You will be able to call us, start a chat with a live representative, send an e-mail or open a ticket from the Help section of your Hepsia website hosting Control Panel. The previous two options come with a one-hour response time warranty, although it hardly ever takes more than 20 mins to receive assistance whatever the complexity of the trouble. With our customer and tech support services, we will be available for you when you need us, not a few days afterwards.

24/7 Customer Support in VPS Hosting

In case you rent a Virtual Private Server from us, you will be able to get in touch with us 24/7 for any server-related issue or fordifferent issues and / or questions with regard to the pre-installed software your server comes equipped with. If you have not purchased your virtual private server package yet, you'll be able to learn a lot more about our solutions by giving us a telephone call or via the live chat service. For more tech issues, you are able to send an email or open a ticket from your billing Control Panel and you will get support within a maximum of 1 hour irrespective of the time of the day, even on holidays and weekends. The actual reply time in most cases does not exceed 30 minutes. In case you need assistance with third-party software, you will be able to take advantage of the Managed Services upgrade that you can include to each VPS package and our admins will assist you with any set up or troubleshooting issue you could have experienced.

24/7 Customer Support in Dedicated Web Hosting

We are aware how important it is to receive prompt support in general, let alone when you run a whole server, so each and every dedicated server that we supply comes with 24/7 support with 1-hour answer time guarantee whatever the situation. The service is 100 % free for all of the issues with the server or the software that was installed by our administrators during the setup, therefore you can get in touch with us as many times as you'd like, even during holidays. You could either open a trouble ticket from your billing section or you could send an email message, and the actual reply time for either rarely exceeds 30 mins since we have administrators available round the clock. In case you want general information about our servers or you have a billing question/issue, you may also call one of the local phone numbers we have on as many as three different continents or you can take advantage of our live chat service and speak with a representative online. For third-party software support, we provide a Managed Services upgrade, which you'll be able to include to your server plan through the billing Control Panel.