1 hour ticket response
Quick assistance is our key duty and that’s why we have a team of well–trained techs who are ready to offer a swift solution to any question that you might have. Just submit your customer support ticket from the Control Panel and we will reply back to you within 1 hour at the latest. In fact, we strive hard and aim for a 20–minute tech support ticket response time.
An Excellent Help Desk Support Service
Our help desk support team representatives have immense experience in the Linux shared hosting services sector and are professional enough to offer a prompt answer to your problem. If, however, the issue at hand is not within the competence of a support technician, the helpdesk ticket will be forwarded to a programmer or sysadmin for additional assistance.
An Intuitive Help Section
Included in the Control Panel is an easy–to–navigate Help section, which includes various information sources. You can browse through a constantly updated knowledge base offering web hosting account administration articles and website administration articles, check out the instructional video tutorials or refer to our F.A.Q. database.
